FAQ
What countries do you ship to?
We currently ship to customers in the US, UK, and EU.
How long does shipping take?
Orders are processed within 1–3 business days, and delivery usually takes 7–12 business days.
How can I track my order?
You’ll receive a tracking number via email as soon as your order has shipped.
Do you accept returns?
We do not accept physical returns or exchanges, but we offer free refunds or reshipments for defective, damaged, or incorrect items.
What if I ordered the wrong size?
We’re unable to offer returns or exchanges for sizing issues, so please refer to our Size Guide before ordering.
What payment methods do you accept?
We accept major credit and debit cards, Apple Pay, Google Pay, and Shop Pay.
Is my payment information secure?
Yes, we use secure and encrypted payment gateways to protect your information.
How do I find my size?
Each product includes a Size Guide. If you’re between sizes, we recommend choosing the larger size for comfort.
How can I contact customer support?
Email us anytime at contact@lavoggue.com — we usually respond within 1 business day.